Frequently Asked Questions

Why don’t I see credits in my account after subscription?

This usually happens when the email used for purchase differs from the one you use to log in to your Picwand account. So please check your account and the associated email in case of confusion.

How can I purchase Picwand services?

You can buy credits easily in two ways:- Visit our Pricing page to select a plan. By the way, the plan of 600 credits monthly or lifetime is popular and highly recommended!- Click Upgrade at the top-right corner of the page for any tools.

How do I request a refund?

Picwand offers a 30-day refund guarantee for eligible purchases. If your request meets the conditions outlined in our Refund Policy, please contact support@picwand.ai to initiate the refund process.

How do I cancel my subscription?

Yes! Picwand offers free access to the core features. You can also come to Rewards and participate in a diversity of activities to earn free credits every day!

Where can I find my receipt or download an invoice?

Your payment receipt and invoice are automatically sent to the email address you provided during the purchase. Please check your inbox for details.

When will auto-renewal occur?

Renewal charges are processed monthly on the same date as your initial purchase (e.g., if you subscribed on the 10th, your next charge will be around the 10th of the following month). Minor delays may occur due to processing times.

Why does my image processing get stuck?

Processing delays may occur during scheduled server maintenance or upgrades. For persistent issues, contact support@picwand.ai.

How do I download my designs or edits from the cloud?

Please navigate to your projects first, then click More and select Download.

How can I continue editing a saved project?

Please navigate to your projects first, then click More and select Edit. Then, you can continue editing your projects.

How do I upload photos to Picwand?

Select whichever tool you are interested in, then upload photos directly by clicking Open an Image or dragging the image there.

What are credits?

Credits are Picwand’s virtual currency, allowing you to access various premium features and services on our platform for free.

How can I earn credits?

You can click the Upgrade button located in the top-right corner of the page for any tools or visit Rewards to earn free credits every day!

How do I use my credits?

Credits are automatically deducted when you access premium features. Picwand will show you the cost credits before deduction. For example, Picwand AI Image Upscaler costs 2 credits per image.

How can I check my credit balance?

Click your profile icon at the top-right corner and go to Account Center > My Orders. You can view your remaining credits and their expiration dates.

How many credits does it cost to process a photo?

The credit cost varies depending on the functions you use. For example, Picwand AI Image Upscaler costs 2 credits per image, Picwand AI Photo Cutout costs 1 credit per image, and Picwand AI Photo Restoration costs 2 credits per image.

What activities can I join to earn credits?

We regularly offer opportunities to earn credits through everyday check-ins, friend invitations, social media campaigns, and other special activities. Visit Rewards for current earning opportunities.

What can I do with my credits?

Credits provide feasible access to advanced features, including a variety of AI photo-editing tools, and greatly enhance your Picwand experience.